Citroen C3: Emergency or assistance call / Localised Emergency Call (PE112)

• In an emergency, press button 1 for more than 2 seconds.

The lighting of the indicator lamp and a voice message confirm that the call has been made to the emergency services*.

‘Localised Emergency Call’ immediately locates your vehicle and puts you in contact with the appropriate emergency services**.

• Pressing again immediately cancels the request.

The indicator lamp flashes when the vehicle data is sent, and then remains lit when communication is established.

If an impact is detected by the airbag control unit, an emergency call is made automatically, independently of the deployment of any airbags.

‘Localised Emergency Call’ is a service that can be accessed free of charge.

System operation

• Upon switching on the ignition, if the indicator lamp lights up red, then green, and then goes out: the system is operating correctly.
• If the indicator lamp is fixed red: system malfunction
• If the indicator lamp flashes red: replace the emergency battery.

In the latter two cases, emergency and assistance call services may not work.

Contact a dealer or a qualified repairer as soon as possible.

The system fault does not prevent the vehicle from being driven.

Data processing

All processing of personal information by the "Localised Emergency Call" system (PE112) complies with the framework for protection of personal information established by Regulation 2016/679 (GDPR) and Directive 2002/58/EC of the European Parliament and the Council, and in particular, seeks to protect the vital interests of the data subject, in accordance with Article 6.1, paragraph d) of Regulation 2016/679. Personal information processing is strictly limited to the management of the "Localised Emergency Call" system used with the “112” European single emergency call number. The "Localised Emergency Call" system is able to collect and process only the following data relating to the vehicle: chassis number, type (passenger vehicle or light commercial vehicle), fuel type or power source, most recent three locations and direction of travel, and a timestamped log file recording the automatic activation of the system.

The recipients of the processed data are the emergency call handling centres designated by the relevant national authorities in the territory in which they are located, enabling priority reception and handling of calls to the “112” emergency number.

Data storage

Data contained in the system’s memory is not accessible from outside the system until a call is made. The system is not traceable and is not continuously monitored in its normal operating mode.

The data in the system's internal memory is automatically and continuously erased. Only the vehicle’s three most recent locations are stored.

When an emergency call is triggered, the data log is stored for no more than 13 hours.

Access to data

You have the right to access the data and, if necessary, submit a request to rectify, erase or restrict the processing of any personal information not processed in accordance with the provisions of Regulation 2016/679 (GDPR). Third parties to which data has been communicated shall be notified of any rectification, erasure or restriction carried out in accordance with the aforementioned Directive, unless doing so would be impossible or require a disproportionate effort. You also have the right to lodge a complaint with the relevant data protection authority.

* In accordance with the general conditions of use of the service, available from dealers and subject to technological and technical limitations.

** In areas covered by ‘Localised Emergency Call’ and ‘Localised Assistance Call’. The list of countries covered and telematic services provided is available from dealers or on the website for your country.