Citroen C3: CITROËN Connect Radio / Frequently asked questions

The following information groups together the answers to the most frequently asked questions concerning the system.

Radio

The reception quality of the tuned radio station gradually deteriorates or the station presets are not working (no sound, 87.5 MHz is displayed, etc.).

The vehicle is too far from the selected station’s transmitter, or no transmitter is present in the geographical area.

• Activate the "RDS" function in the upper bar to enable the system to check whether there is a more powerful transmitter in the geographical area.

The environment (hills, buildings, tunnels, basement car parks, etc.) is blocking reception, including in RDS mode.

This is a perfectly normal phenomenon, and is not indicative of an audio system malfunction. The aerial is missing or has been damaged (for example while entering a car wash or underground car park).

• Have the aerial checked by a dealer.

I cannot find some radio stations in the list of received stations.

The name of the radio station changes.

The station is no longer received or its name has changed in the list.

• Press the round arrow on the "List" tab on the "Radio" page.

Some radio stations send other information in place of their name (the title of the song for example).

The system interprets these details as the station name.

• Press the round arrow on the "List" tab on the "Radio" page.

Media

Playback of my USB memory stick starts only after a very long wait (around 2 to 3 minutes).

Some files supplied with the memory stick may greatly slow down access to reading the memory stick (multiplication by 10 of the cataloguing time).

• Delete the files supplied with the memory stick and limit the number of sub-folders in the file structure on the memory stick.

Some characters in information about the currently playing media are not displayed correctly.

The audio system is unable to process certain types of character.

• Use standard characters to name tracks and folders.

Playback of streaming files does not start.

The connected device does not automatically launch playback.

• Start playback from the device.

Track names and playing times are not displayed on the audio streaming screen.

The Bluetooth profile does not allow the transfer of this information.

Telephone

I cannot connect my Bluetooth telephone.

The telephone's Bluetooth function may be switched off or the telephone may not be visible.

• Check that the telephone has Bluetooth switched on.
• Check in the telephone settings that it is "visible to all".

The Bluetooth telephone is not compatible with the system.

• Check the compatibility of the telephone on the Brand's website (services).

Android Auto and CarPlay do not work.

Android Auto and CarPlay may not activate if the USB cables are of poor quality.

• Use genuine USB cables to ensure compatibility.

The volume of the telephone connected in Bluetooth mode is inaudible.

The volume depends on both the system and the telephone.

• Increase the volume of the audio system, to maximum if required, and increase the volume of the telephone if necessary.

Ambient noise affects the quality of the telephone call.

• Reduce ambient noise (close windows, reduce ventilation, slow down, etc.).
• The contacts are not listed in alphabetical order.

Some telephones offer display options.

Depending on the settings chosen, contacts can be transferred in a specific order.

• Modify the telephone directory display settings.

Settings

When the treble and bass settings are changed, the ambience is deselected. When the ambience is changed, the treble and bass settings are reset.

Selecting an ambience imposes the treble and bass settings, and vice versa.

• Modify the treble and bass or ambience settings to obtain the desired musical ambience.

When the balance settings are changed, the distribution is deselected.

When the distribution setting is changed, the balance settings are deselected.

Selecting a distribution setting imposes the balance settings, and vice versa.

• Modify the balance setting or the distribution setting to obtain the desired sound quality.

There is a difference in sound quality between audio sources.

To allow for optimal listening quality, the sound settings can be tailored to different audio sources, which can generate audible differences when changing source.

• Check that the sound settings are appropriate to the sources listened to. Adjust the sound functions to the middle position.

When the engine is off, the system switches off after several minutes of use.

When the engine is switched off, the system's operating time depends on the state of charge of the battery.

The switch-off is normal: the system automatically goes into energy economy mode and switches off to maintain an adequate charge in the battery.

• Start the vehicle’s engine to increase the charge of the battery.